Dynamic, interactive and engaging, WorldHost ® Training Services workshops built on more than 20 years of expertise to deliver informative, cost-effective customer service training that positions organizations for success.
Participants will learn the five key commitments that help BC’s tourism workforce go that ‘extra mile’. It will teach front-line employees the skills and techniques needed for world-class service professionalism.
Objectives in the Fundamentals workshop:
• Understand the importance of excellent customer service
• Learn how to communicate more effectively and efficiently with customers
• Learn how to demonstrate attentiveness to customer needs
• Understand the social and economic contribution of a healthy tourism industry
Cost: $95 per person